Frequently asked questions

AccessCopy Anchor Link

I can't see a screen described in the help. Three possible reasons:

1. your role doesn't have access to it (see Roles and access);
2. the module isn't enabled for your school (Finance, Transport);
3. the screen depends on a setting, for example Daily Presence or Session.

I forgot my password. See Sign in › Forgotten password.

Lists and searchCopy Anchor Link

A list is empty although I have data. Lists only show the active school year and, for directors and administrators, the annexes assigned to them. Also check that no filter is active: click the red ✕ button.

I type a name in a field but nothing is saved. In search fields (student, class…), you must click one of the suggested results. Text typed on its own is ignored.

NotificationsCopy Anchor Link

A parent says they didn't get a notification. Notifications are sent to the parent app. The parent must have installed the app, signed in, and allowed notifications on their phone.